Architecture

This page describes ConnectNow's architecture and infrastructure.

Micro Services

ConnectNow’s applications are designed as Micro Services. This offers several key benefits:

• Higher resiliency due to decoupled applications. Outages in one system do not affect the other.

• Highly portable. Each component can be sold as a standalone application (Chat / Queues / Issue Tracker).

• Smaller package sizes.

However, it does also introduce some additional complexities:

• Since the systems are decoupled, communication between the two must be done via API calls. Conceptually, the Queues application has no idea what a chat is, and the Chat application does not know what a Query is. For a chat to be closed when a query is completed, the Queues application must send a request to the Chat application. This is detailed further in authentication.

• Sharing styles and components between the applications is more complex and requires internal component and style libraries.

Logical Architecture Diagram

This diagram describes the logical architecture of ConnectNow's various applications, and how they communicate with each other.